Vacancy Business Support Assistant – Client Operations

INTRODUCTION :

Rockledge East Africa Limited is an Independent Marine Inspection engaged in Cargo Surveys, Claims and Risks Management, Loss and Delivery Investigation, Technical Surveys as well as Industrial Services based in Mombasa with regional presence in the larger Eastern African countries. Since Inception, Rockledge East Africa Limited has been providing quality and specialized solutions, serving a wide range of industries including Maritime, Insurance, Transport and Logistics, Warehousing, Agriculture, Oil & Gas and Minerals.
Rockledge Tanzania Limited- a subsidiary of Rockledge East Africa Limited offers all marine and cargo surveys, specialized loss adjusting, risks inspection and claims management solutions in all area of our operations. We make sure our team’s emphasis on operational excellence and quality of service while maintaining professional ethics. As we continue to grow and expand our territory, we are seeking high caliber individuals who are equally thirsty for growth to join our team.

JOB DESCRIPTION

Job Title Business Support Assistant-Client Operations (1 Position)
Location Dar-es-Salaam, TANZANIA
Department Finance & Administration
Reports to Supervisor- Claims & Operations

What it entails?

The incumbent will be responsible for executing a broad variety of routine tasks and some specialized for the respective section; requiring thorough knowledge of client operations and administrative procedures, processes as well as policies. The Business Support Assistant is accountable for among others specialized communications, operational and administrative support services.

Job Duties:

•  Undertake day to day coordination of survey activities promptly keeping our varied clientele updated on the foregoing operations.
• Maintain awareness of security protocols, including monitoring access to the office and reporting any suspicious activities to the appropriate authorities
• Attend and Identify action points during meetings and follow up with the concerned parties to ensure that necessary action is taken and closure.
• Maintain an effective record and filing system for all completed and invoiced files, correspondences, reports and other documents for quick and easy reference;
• Provide support in preparation and updating survey reports for onwards sharing with clients;
• Track all files in progress and ensure that all issues/challenges faced are directed to appropriate person for clarification.
• Monitor office supplies and research/recommend service providers.
• Keep the office premises clean and organized, including common areas, meeting rooms, restrooms, and kitchen spaces
• Develop individual performance metrics and drive commitment to and maintenance of outstanding performance.
• Actively contribute towards achievement of company business objectives.
• Always comply to applicable safety rules and operational procedures
• Network, identify, explore and facilitate opportunities for business growth

Job Requirement :

• Minimum of a Diploma/Bachelor degree in any of the following areas; Business Administration, Logistics, Clearing and Forwarding, Marine Cargo Inspection with two (2) years progressive experience preferable in an office environment.
• Good communication with excellent report writing skills (both written and verbal);
• Demonstrated success at prioritizing and effectively managing time as well as being flexible and adaptable to changing priorities.
• Ability to work in a team environment with minimal supervision.
• Demonstrated understanding of social/cultural issues; fluency in Swahili and English languages (both spoken and written)
• Ability to prioritize, direct, and complete work in a highly pressurized environment with significant attention to detail
• Thorough, observant and attentive to detail with the ability to develop strong relationships both internally and externally is imperative

Posting Date : July-13-2026 Closing Date : July-27-2026

Rockledge Tanzania Limited offers a culture where motivated customer-oriented employees can flourish, experience professional fulfilment and reach their highest potential. Interested applicants may submit their cover letter, updated CVs to careers@rockledgeafrica.com clearly indicating the job title on the subject line. Women are highly encouraged to apply.